Role:
As a Global Operations Support Specialist, you are tasked to:
- Act as communication link between team members and ensuring that everybody understands their individual roles and responsibilities.
- Coordinate and prioritize tasks/tickets among the team according to daily plan prepared by Team Leader
- Ensure internal and external customer satisfaction by reviewing customer (external and internal) feedback, managing customer escalations
- Act as a mentor for newcomer and supporting all colleagues if needed
- Monitor measures and KPIs to provide high level support by entire team
- Prepare reports and analysis of tickets for project Stakeholders
- Analyze closed tickets to find possibilities for improvement and propose improvement measures (processes and tasks)
Requirements:
- 2+ years of previous work experience (or equivalent) in similar or service desk agent position
- C1 English
- MS Office knowledge (especially Excel/ Power Point)
- Ability to draw conclusions from data analysis
- Ability to multitask and prioritize
- Willing to work night shift (10pm-7am PH time)
- Willing to go onsite (SM North EDSA)
Benefits:
- Buddy program
- Health/ Medical insurance
- Internal career development program
- Onboarding program
Be part of Us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That's why Hemmersbach is The Social Purpose IT Company.
