Global Leadership Development Manager

Job Description :

GLD Manager

At TTEC, we're all about the Human Experience. Elevated. As a Global Leadership Development Manager in Five Ecom Pasay, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing
Do you have a passion to train and guide others towards best practices You'll model engagement and communication with both Learning & Leadership Development counterparts and operational partners. You'll implement successful training programs by leading a team of leadership development trainers. With your great leadership, you'll support the content development cycle and training strategies by conducting need analysis and providing feedback. Along the way, you'll provide delivery, operational engagement, team development, project management, and administrative and financial reporting.

You'll report to Global Leadership Development Senior Manager. You'll contribute to the success of your team and leaders through managing training programs.

During a Typical Day, You'll

• Achieve results and project manage global plans and lead development solutions for partners

• Manage operational engagement activities, need assessments, development plans, and strategies for larger scalability

• Partner with operations for maintenance activities, providing updates and schedule escalations

• Lead and motivate others in their daily performance through one-on-one meetings and coaching's

What You Bring to the Role

• Great developmental capability

• 4+ years of experience with adult learning principles and training delivery strategy

• Development of content, achieve results and post-implementation measurement of projects

• Consultancy for operational partners through the implementation of Training Needs Analysis techniques

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.