Primary Workflow:
Key Tasks:
- Ensure prompt resolution of logged incidents within agreed SLAs.
- Maintain professional communication with customers and meet commitments.
- Analyze hardware issues and recommend solutions.
- Perform basic troubleshooting and component replacement.
- Coordinate with service partners and field engineers.
- Escalate unresolved issues to appropriate channels.
- Update service call information accurately and timely.
- Ensure compliance with company and customer guidelines.
- Perform backup monitoring and troubleshooting.
- Coordinate logistics for required parts.
Required Deliverables:
- Meet SLAs for incident resolution and customer communication.
- Continuously learn new technical skills.
- Operate in a 24/7 support structure.
- Comply with company policies.
Key Accountabilities:
- Perform remote hardware troubleshooting and maintenance.
- Resolve software problems and perform system administration tasks.
- Coordinate disaster recovery efforts.
- Handle incident response and manage service calls.
- Maintain a clean and organized work environment.
- Adhere to ESD and OHS requirements.
Join our team and be part of a dynamic environment where you can enhance your technical skills and contribute to the success of our company!
Professional Capabilities:
· Japanese language proficiency is mandatory (JLPT N2 level or equivalent)
- Experience in some form of Networking (CCNA/CCNP or equivalent) Certification is preferred.
- Willingness to do both hardware and software support
- Understanding of basic IT compute, networking and storage principles
- Willingness to be assigned on other TRT locations when necessary
Salary: PHP 150,000.00 - PHP 200,000.00
