About the Opportunity
At IT By Design, we're redefining how Managed Service Providers support global IT environments—and we're looking for sharp, proactive minds to be part of that mission. As an IT Service Desk Analyst, you'll be the first point of contact for resolving technical issues that impact productivity and business operations. This is a hands-on role where you'll develop real-world IT expertise and build a career with purpose.
Key Responsibilities
- Act as the first responder for client-reported issues via phone, email, or ticketing systems
- Troubleshoot and resolve hardware, software, email, VPN, and connectivity issues
- Support desktop systems, Office 365, Active Directory, and remote tools
- Escalate complex issues to Level 2 or 3 support teams as necessary
- Maintain accurate logs, documentation, and ticket updates
- Deliver excellent technical support while ensuring a high level of customer satisfaction
Qualifications
- Minimum 2 year of experience in a technical support or service desk role
- Experience with Windows environments, Office 365, basic networking, remote access tools, Active Directory
- Strong troubleshooting and problem-solving abilities
- Excellent communication skills in English (spoken and written)
- Willing to work night shift and onsite at our BGC, Taguig office
- MSP or client-facing IT support experience is a strong advantage
