Global HRIS System Lead

Job description:

The Global HRIS Lead will be the owner and strategic lead for BambooHR (BHR) across the organization's global workforce – with regional focuses in US/Territories (US), Asia-Pacific (APAC), Europe (EU), Africa (AF) and Latin American (LATAM). This role will be responsible for configuring, optimizing, and scaling BHR to support core HR operations, data accuracy, reporting, and compliance across multiple countries. This role will partner closely with HR, Payroll, IT, Finance, Workforce Management, and external vendors to ensure BambooHR is fully leveraged, well-integrated, and aligned with business needs.

Position Duties and Responsibilities:

HRIS Ownership & Strategy

• Serve as the global system owner for BHR, including configuration, governance, and ongoing optimization
• Assist in establishing global standards for HR data, processes, and system usage
• Responsible for BHR manuals creation and updates

System Configuration & Optimization

• Configure and maintain BHR modules (employee records, onboarding, time-off, performance, reporting, etc.) in conjunction with regional HR leads
• Translate HR and business requirements into scalable BHR solutions
• Manage system upgrades, feature releases, testing, and deployments
• Identify and implement process improvements and automation opportunities

Integrations & Data Management

• Manage integrations between BambooHR and payroll, benefits, ATS, finance, and other third-party systems
• Support regular requests from local Recruitment teams needs in ATS.
• Ensure data accuracy, integrity, and security across all regions
• Own HR data governance, validation, and audit processes

Reporting & Compliance

• Develop and maintain HR dashboards and standard/global reports
• Ensure compliance with data privacy and employment regulations (e.g., GDPR and local labor laws)
• Support audits and ad hoc reporting requests from leadership

Project Leadership

• Lead global HRIS projects, including new country rollouts, acquisitions, and system enhancements
• Act as the primary point of contact with BHR and integration vendors
• Create and maintain documentation, SOPs, and user guides
• Support and mentor regional HRIS administrators or super users

Key Skills & Competencies

• Deep functional knowledge of HR systems
• Strong analytical, documentation, and problem-solving skills
• Excellent communication and stakeholder management abilities
• Detail-oriented with a strong focus on data quality
• Comfortable working across time zones and cultures

Specific Responsibilities:

• Direct line management with a size of up to 10 to 15 agents.
• Build and shape our Customer Support function, ensuring the team is focused on creating a premium experience for our customers.
• Provide real-time feedback and direction to the team based on current ticket trends and make adjustments to their workflow if necessary.
• Manage performance behavior through effective communication by regular team meetings, daily standups, ticket audits, mentoring, and coaching.
• Analyze, implement, and monitor key performance indicators with a focus on driving results, improving efficiency, and creating quality experiences.
• Spend 25% of your time responding and resolving customer requests in a timely and accurate manner within Zendesk.
• Ensure that agents understand the company's mission, vision, and behavioral aspects that play a significant role in their yearly performance evaluation/reviews.
• Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders.
• Nurture a culture within the team that demonstrates alignment with leadership principles. One that can tie company decisions to leadership principles and tenets.
• Must have excellent time management skills.
• Quick to adapt to a fast-paced environment while working to quickly learn how to manage multiple tasks.
• Must have excellent project management skills and client management.

Required Qualifications:

• 4+ years of HRIS experience, including hands-on HR systems administration
• Experience supporting multi-country or globally distributed workforces
• Strong understanding of core HR processes
• Experience managing system integrations and vendors

Preferred Qualifications:

• Bachelor's degree in HR, Information Systems, Business, or a related field
• 2+ years of global BHR HRIS experience
• Experience scaling BHR in a high-growth or global environment
• Exposure to global payroll and benefits integrations

Job Types: Full-time, Permanent