As the Collections Analyst you have responsibility for a variety of duties for a complex structure of entities across Europe. You are responsible for are collections across these entities and you are responsible for all internal and external relationships to support this function.
Responsibilities
- Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through the credit management system
- Keep over 90-day debt at a low and manageable level by applying the escalation process
- Recommend nonpaid accounts to the Collections Supervisor for escalation to external debt collectors
- Promptly investigate and address Billing Queries raised by clients and use the available tools to chase for resolutions from internal sources
- Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.
- Manage customer relationships to a very high standard, written communication, taking conference calls and F2F meetings as required
- Engage the wider business when chasing/escalation accounts to ensure customer relations are maintained
- Ensure that any Unidentified or Unallocated Cash amounts are pursued and resolved in a timely manner
- Highlight any contractual terms which are unable to be supported automatically by the billing system
- Work independently with End Users and Operational Leads to fully define and map such company processes and procedures, highlighting existing controls, potential risks and current issues
- Suggest areas for alignment and process improvement
- Support and participate in Collections initiatives as required
- This position will report to the Regional Collections Manager
Qualifications
- Minimum of 2 years of proven previous experience in a similar role
- Knowledge of standard accounting packages (ideally Financial Force & Oracle)
- Good problem-solving skills: a creative approach with the ability to develop new ideas
- Ability to produce work to a consistently high standard within tight deadlines
- Excellent communication in English and Dutch
