Job Summary
The role supports organizational change initiatives, particularly around technology rollouts like the telephony project, by coordinating stakeholder engagement, communications, training, and deployment logistics. It involves crafting clear messaging, facilitating training programs, and collaborating with cross-functional teams to ensure smooth transitions and minimal operational disruption. The position also contributes to data analysis and promotional content development to drive project awareness and adoption.
Responsibilities
- Support change management efforts (e.g.for the telephony project), including stakeholder engagement, impact assessments, and readiness planning to ensure a smooth transition for operational teams.
- Assist in implementing communication strategies that clearly articulate project goals, timelines, and user impacts, using a variety of formats such as email campaigns, team meetings, and digital content.
- Assist in training program rollout: work with identified subject matter experts/trainers and vendor team to include train-the trainer sessions and help facilitate adaptation and promotion of existing resources.
- Provide rollout logistics support, including scheduling, resource planning, and issue tracking, to ensure timely deployment and minimal disruption to daily operations.
- Help develop promotional content, presentation decks, data visualization working directly with the Data Analytics team, Global Change Management and M&A Integrations team
- Where applicable, run preliminary data trends, metrics, project performance
Qualifications
Preferred Background
- 13 years of experience in communications, training, HR, change or project support role.
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- Exposure to change management frameworks like ADKAR is a plus, but not required.
Communication Skills
- Strong writing and editing skills for crafting clear, engaging messages across email, intranet, newsletters, and presentations. Familiar with SharePoint and email distribution tools such as EmailOpen
- Ability to tailor messaging for different audiences (e.g., frontline staff vs. leadership) and create graphically appealing messaging.
Training Experience
- Familiarity with scheduling, organizing, and tracking training sessions (virtual or in-person), LMS experience a plus
- Training development and content creation experience preferred using tools such as Synthesia, Adobe Captivate, Articulate, etc.
- Experience working with platforms and tools like Microsoft Teams and MS Forms
Project Coordination
- Ability to manage timelines, track deliverables, and follow up with stakeholders.
- Comfortable using project management tools (e.g., Monday.com, Smartsheet, MS Lists, or MS Project).
Stakeholder Engagement
- Demonstrated ability to build rapport and generate excitement around initiatives.
- Experience supporting events, roadshows, or campaigns that promote change.
Data Analysis
- Able to identify and measure metrics around the change initiative and can effectively document reports and create/update dashboards
- Effectively create surveys using Survey Monkey, MS Forms and parse data
Technical Skills
- Microsoft Office Suite (especially PowerPoint, Word, Excel)
- Basic design or layout skills (e.g., Canva, or basic SharePoint editing)
- Email campaign tools (e.g., Outlook templates, Mailchimp, or internal comms platforms, EmailOpen)
Soft Skills & Traits
- Proactive and curious eager to learn and grow in the change management space.
- Detail-oriented especially when coordinating logistics and communications.
- Team player works well under guidance and collaborates effectively.
- Empathetic and enthusiastic can help build momentum and support for change.
