在申请工作之前,请从本页右上角的选项中选择您的语言偏好。
在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性,体验我们有益的文化,并与才华横溢的团队合作,帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天,我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力,那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。
职务描述:
Key Responsibilities
Customer Interaction & Support
- Serve as the first point of contact for healthcare customer inquiries via phone, email, or other communication channels.
- Provide accurate information, empathetic support, and timely updates to customers throughout the shipment case lifecycle.
- Maintain a professional and courteous demeanor in all customer interactions.
Case Management
- Log and document all healthcare shipment details in Salesforce with complete and accurate information.
- Initiate and monitor the progress of each case, ensuring all relevant information is captured and updated regularly.
- Investigate customer issues by gathering details, reviewing documentation, and collaborating with operational teams to determine root causes and appropriate solutions.
- Track shipment case status and ensure delivery milestones and timelines are monitored and communicated appropriately.
Communication & Coordination
- Liaise with internal departments such as Operations, Brokerage, and Sales to facilitate case resolution.
- Escalate complex or unresolved issues to appropriate stakeholders while maintaining ownership of the case.
- Provide timely feedback and follow-up to customers regarding case progress and outcomes.
Qualifications
- Strong communication and interpersonal skills.
- Excellent problem-solving and analytical abilities.
- Ability to manage multiple cases simultaneously in a fast-paced environment.
- Able to work on shifting schedule.
- Proficiency in case management systems and Microsoft Office tools.
员工类型:
永久
UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。
