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Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
職務内容:
Key Responsibilities
Customer Interaction & Support
- Serve as the first point of contact for healthcare customer inquiries via phone, email, or other communication channels.
- Provide accurate information, empathetic support, and timely updates to customers throughout the shipment case lifecycle.
- Maintain a professional and courteous demeanor in all customer interactions.
Case Management
- Log and document all healthcare shipment details in Salesforce with complete and accurate information.
- Initiate and monitor the progress of each case, ensuring all relevant information is captured and updated regularly.
- Investigate customer issues by gathering details, reviewing documentation, and collaborating with operational teams to determine root causes and appropriate solutions.
- Track shipment case status and ensure delivery milestones and timelines are monitored and communicated appropriately.
Communication & Coordination
- Liaise with internal departments such as Operations, Brokerage, and Sales to facilitate case resolution.
- Escalate complex or unresolved issues to appropriate stakeholders while maintaining ownership of the case.
- Provide timely feedback and follow-up to customers regarding case progress and outcomes.
Qualifications
- Strong communication and interpersonal skills.
- Excellent problem-solving and analytical abilities.
- Ability to manage multiple cases simultaneously in a fast-paced environment.
- Able to work on shifting schedule.
- Proficiency in case management systems and Microsoft Office tools.
社員タイプ:
常勤
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。
