Get Day 1 HMO as Healthcare CSR

Role and Responsibilities:

• Customer Service:Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
• Guidance and Education:Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.
• Intervention:Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.
• Resolution:Provide real-time resolutions or follow up comprehensively and promptly with members.
• Impact:Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.