German Speaking Tech Support (Work From Home)

BENEFITS :

Benefits:
. Laptop and computer will be provided
. Working permit is provided
. Project based employment but renewable monthly
. HMO and insurances
. Performance Bonus
. Yearly Salary increase
. 24 vacation leaves (10 can be converted to cash )
. Attendance Incentives for employees
. Clothing, Meal, and Transportation Allowances
. Rice & Medical Cash Allowances
. Optical Reimbursement

JOB DETAILS :

German Speaking Tech Support (No Experience needed)
.Work from Home after One month Training.
Salary: P 90,000 (negotiable)
Industry: BPO & IT Consultancy firm
Company: German Technical Support
Schedule: Night Shift Schedules
Working Time: 3pm to 12 midnight / 10pm to 7am
Working days: 5 days a week (2 days off)
Type of job: Project Based employment but renewable monthly

Benefits:
. Laptop and computer will be provided
. Working permit is provided
. Project based employment but renewable monthly
. HMO and insurances
. Performance Bonus
. Yearly Salary increase
. 24 vacation leaves (10 can be converted to cash )
. Attendance Incentives for employees
. Clothing, Meal, and Transportation Allowances
. Rice & Medical Cash Allowances
. Optical Reimbursement

Requirements:
German Speaker (Open to foreigner or Filipino)
Open to both foreigner or Filipino (Working Visa will be provided)
Open to Graduates or undergraduates
Having Technical Support and IT Support experience a big advantage
Open to candidates with strong customer service experience
Willing to undergo Tech Support Training for non experience candidate

Duties and Responsibilities:

. Assist German customers via chat, email and calls
. Provide customer service to German end user of a specific service or product
. Provide first hand tech support for basic trouble shooting
. Guide clients to resolve basic technical issues
. Issue tickets for more complex and high level tech issues
. Escalate tier 1 and tier 2 concerns of the clients for resolution
. Assist end users based on Manual and standard protocols

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