German-Speaking IT Service Desk Specialist

We are looking for a German-speaking IT Service Desk Specialist to join our team in Manila, Philippines.

Location: Manila, Philippines

Employment: Full-Time

Shift: 24/7 Rotational Shifts

Key Responsibilities

• Provide L1 IT support via phone, email, chat and ticketing systems

• Troubleshoot Windows OS, laptops, desktops and MS Office/M365

• Support VPN, network connectivity, printers, password resets and account access

• Log, track and resolve incidents/service requests using ServiceNow, Remedy, Jira or similar ITSM tools

• Communicate with users in German and English

• Follow ITIL processes and SLA requirements

• Initiate/drive Major Incidents and escalate issues to L2/L3 teams

• Maintain accurate documentation and knowledge-base articles

• Ensure a high level of customer satisfaction and professionalism

Required Skills

Fluent German – Spoken & Written (Mandatory)

Good command of English

2+ years of IT Service Desk / Technical Support experience

Knowledge of Windows 10/11, MS Office/M365 and Active Directory

Experience with ITSM/ticketing tools

Strong communication and problem-solving skills

Willingness to work in 24/7 rotational shifts

Preferred

• ITIL Foundation certification

• Experience supporting international/European customers

• M365, Azure AD/Entra ID and Exchange Online

• ServiceNow, Remedy or Jira

• AnyDesk, TeamViewer or SCCM experience

Who We're Looking For

If you are a fluent German-speaking IT Support/Service Desk professional with strong L1 troubleshooting experience and are open to working in rotational shifts, we would love to hear from you.