German Speaking CSR

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth.

About the role

We are looking for a customer-focused and detail-oriented German Customer Service Representative who is fluent in German and proficient in English. In this role, you will assist German-speaking customers by addressing inquiries, resolving concerns, providing accurate information, and delivering an exceptional customer experience. The ideal candidate has excellent communication skills, a problem-solving mindset, and a genuine passion for helping customers.

Key responsibilities

• Handle customer inquiries and concerns through phone, email, chat, or other communication channels.
• Provide professional and timely assistance to German-speaking customers.
• Resolve customer issues by identifying needs, researching solutions, and providing accurate information.
• Maintain clear and accurate records of customer interactions using company systems.
• Follow established procedures, service standards, and client-specific guidelines.
• Escalate complex issues to the appropriate team when necessary.
• Collaborate with internal teams to ensure efficient issue resolution and customer satisfaction.
• Meet performance targets related to customer satisfaction, quality, productivity, and response time.
• Maintain confidentiality and comply with company policies and data protection requirements.

About you

• Fluent in German, with strong verbal and written communication skills.
• Proficient in English for internal communication and business coordination.
• Previous experience in customer service, call center, or BPO operations is an advantage.
• Strong problem-solving, interpersonal, and communication skills.
• Customer-oriented, patient, adaptable, and detail-oriented.
• Comfortable using computers, digital tools, and customer management systems.
• Willing to work on shifting schedules, including night shifts, weekends, and holidays, depending on client requirements.