Put Exceptional German Fluency at the Center of Your Global Career
Exceptional German communication deserves an opportunity where it creates real business value. As a German-Speaking Client Services Specialist, you'll use native-level or near-native German proficiency to support B2B customers across enquiries, quotations, proposals, orders, and ongoing account needs. Designed for German-speaking professionals currently authorized to work in the Philippines, this permanent work-from-home role combines international exposure with meaningful customer ownership. With Emapta, top 1% talent gains stability, continuous development, competitive rewards, and an award-winning global career experience.
Job Overview
Employment type: Full time
Shift: Mid Shift, Weekends off
Salary: PHP 90,000 to PHP 113,000
Work setup: Permanent Work From Home
The Qualifications We Seek
- Fluent German communication skills with professional-level proficiency (B2-C1 or equivalent)
- Must be currently residing in the Philippines with valid work authorization, visa, and complete employment documents, where applicable
- 3-5 years of experience supporting business customers in client services, customer care, sales coordination, business support, or related B2B-facing roles
- Strong ability to manage customer conversations through phone, email, and other professional communication channels
- Experience using Salesforce, CRM tools, or customer management platforms is an advantage
- Highly organized and detail-oriented, with the ability to maintain accurate records and follow structured processes
- Comfortable learning new systems, digital tools, product information, and internal procedures quickly
- Able to manage competing priorities, changing requests, and time-sensitive customer concerns in a fast-paced environment
- Professional and consultative, with the ability to understand customer needs and provide practical guidance
- Proactive, adaptable, and solutions-driven when addressing client concerns, service issues, and operational challenges
Your Daily Tasks
- Maintain accurate customer, proposal, transaction, and order records in Salesforce.
- Handle phone and email inquiries from German-speaking B2B customers with professionalism and urgency.
- Review customer information, project details, and submitted requirements to confirm accuracy and completeness.
- Coordinate with internal teams and international partners to obtain pricing, quotation details, and operational updates.
- Prepare and manage customer proposals, offers, revisions, follow-ups, approvals, and confirmations.
- Provide consultative support by helping customers understand available options and next steps.
- Convert approved quotations into completed customer orders accurately and within expected timelines.
- Support onboarding, documentation review, workflow compliance, and process-related coordination.
- Gather key customer requirements, including specifications, materials, timelines, scope, and missing details.
- Manage end-to-end order coordination from inquiry and proposal through approval and fulfillment handoff.
- Resolve customer questions, clarification requests, proposal changes, and order-related concerns.
- Collaborate with cross-functional teams to improve service quality, customer experience, and operational efficiency.
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Permanent WFH arrangement
- Mid shift schedule
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Join the Top 1% Talent. A Better Career. A Better Life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
