Location: Taguig, Onsite for 5 days/week
Shift: Shifting schedule day/night
Responsibilities
- Proactively engage with customers to understand their needs and concerns, and provide tailored solutions to address them
- Develop and maintain positive relationships with customers, ensuring their satisfaction and loyalty
- Handle inbound customer calls and emails, providing prompt and effective resolutions
- Identify and implement strategies to retain customers and minimize churn
- Collaborate with cross-functional teams to enhance the customer experience
- Continuously monitor and improve personal performance metrics to exceed targets
- Participate in training and development programs to enhance your skills and knowledge
Requirements:
- NO EXPERIENCE REQUIRED
- Must be proficient with the German language
- Good understanding of customer service processes, tools and best practices with a strong customer-centric focus
- Ability to multi-task (Speak to customers on phone and type case notes in concurrence)
- Should be willing to work onsite on a night/shifting schedule in BGC, Taguig
- Language: German and English
Benefits:
- Competitive salary package
- Exciting employee engagement activities
- Stability (Continuously getting pioneer accounts)
- Learning sessions every week
- Fast career growth
- Premium Allowance
- Accessible location
- HMO
- Leave credits/Leave conversions
- Night differential
- Annual appraisal
- 2 days off
