German Customer Experience Specialist (12 Sick Leave & 12 Vacation Leave per year)

BENEFITS :

Possibility of a Work-from-Home Arrangement Depending on Performance.
12 Sick Leave & 12 Vacation Leave per year
Position: German Customer Experience Specialist
Industry: Business Outsourcing Company
Salary: Php 90,000
Location: Quezon City
Work Schedule: Mid-Shift

JOB DETAILS :

COMPANY PROFILE: The company delivers business process outsourcing services tailored to meet the unique needs of its clients. By aligning with each client's business objectives, operational demands, and organizational culture, it provides qualified professionals who work as an integral part of their teams, helping improve efficiency and achieve long-term business goals.

Position: German Customer Experience Specialist
Account: Image and Video Editing Software
Industry: BPO Company
Location: Quezon Ciy
Salary: Php 90,000
Work Schedule: Mid Shift (3:00 PM - 12:00 MN), Weekends Off
Work Setup: Onsite

Job Requirements:
Proficient in German and English, with conversational to fluent communication skills.
Open to candidates with a Bachelor's degree, Associate degree, or vocational qualification.
Previous experience in Customer Service or Technical Support is preferred.
Willing to work onsite in Quezon City.
Available to start immediately or at the earliest possible date.

Job Responsibilities:
Assist customers with inquiries and requests through phone, email, chat, and other communication channels in German and English.
Deliver accurate information regarding products, services, company policies, and procedures in both languages.
Handle customer complaints and service-related concerns efficiently while ensuring customer satisfaction.
Maintain detailed records of customer interactions, concerns, and resolutions using company systems.
Coordinate with relevant departments to escalate complex issues and ensure timely and effective resolution.

Recruitment Process:
Resume Screening
HR Interview
Written Assessment
Final Interview
Job Offer

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