Overview:
Provides top quality customer service to all customers of the account who reaches the German-speaking queue. Attends customer queries, concerns and issues regarding services and submits accurate data/reports on customer queries. Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the client's competitive advantage over the other key players in the industry. Interacts with a team of Customer Service Representatives and supports the Team Leader in all initiatives aimed at driving individual and team performance and attaining individual and team goals.
- Provide assistance to customers and solve their cases
- Analyze customer issues and provide solutions according to the account procedures and guidelines
- Provide customer care when necessary
- Keep updated knowledge of account's policies and products
- Maintain adequate proficiency in products and platforms supported
- Read and ensure understanding of new or actualized policies, procedures and products
- Communicate with the supervisor, team members and other teams regarding problems, solutions and trends
- Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited
Qualifications:
- Candidate must possess at least a Highschool Diploma or K-12 Diploma in any field.
- Must be fluent in both written and verbal CEFR Rating of B2 level in English
- Must be fluent in German Speaking
- Preferably with experience in BPO but not required.
- Candidate must be adaptive to changing/shifting work schedule.
- Must be willing to be assigned in Telus Mckinley West, Taguig City.
- Foreign candidates holding Philippine residency permits or foreign tourist visas preferred.
