German Bilingual Technical Support Specialist (No experience needed)

BENEFITS :

Open to B1 Proficiency Level in German
Position: German Technical Support Specialist
Location: Laguna
Salary: Php 90,000
Work Schedule: Mid-Shift
Work Set-up: Onsite

JOB DETAILS :

COMPANY PROFILE: The company is dedicated to delivering high-quality services through a collaborative work environment, continuous innovation, and a strong commitment to employee growth and development. By fostering operational excellence and embracing continuous improvement, the organization strives to meet evolving client needs and maintain long-term business success.

Position: German Technical Support Specialist
Location: Laguna
Industry: Shared Services
Salary: Php 90,000
Work Schedule: Mid-Shift
Work Set-up: Onsite

JOB REQUIREMENTS:
Open to Filipino applicants who are proficient in speaking, reading, and writing in German.
Bachelor's degree holders and undergraduates are welcome to apply.
Technical experience is an advantage but not required.
Open to career shifters from any industry.
Must be willing to relocate and work onsite in Laguna.
No prior work experience using German is required, provided applicants demonstrate proficiency in the language.

JOB RESPONSIBILITIES:
Handle customer inquiries, technical issues, and service requests through phone, email, chat, and ticketing systems.
Provide technical support and troubleshooting assistance to users in both German and English.
Accurately document technical issues, solutions, and support procedures to ensure proper recordkeeping.
Assist users with system access, password resets, software installation, and basic system configuration.
Stay updated on company systems, applications, and IT support procedures to ensure efficient and high-quality service delivery.

RECRUITMENT PROCESS (Online):
Resume Screening
Initial HR Interview
German Language Assessment
Final Interview
Client Interview
Job Offer

HOW TO APPLY:
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