Job Description
Main responsibilities
Administrative
Serves as the Deputy Officer in Charge of the Document Support Group in the absence of the Senior Bilingual Document Analysts which entails shift management and addressing emails/concerns from the Functional Managers as well as answering inquiries from the local offices
Provides valuable insights and recommendations critical to daily operations such as adjustments in workflow and workload
Provides Functional Manager and Supervisor with feedback and assessment of the performance of junior members of the team
Document Support
Monitors and replies to email requests sent to the GOT Document Support Mailbox
Performs assessment and sets turnaround time with GER-AUT Requestor
Assigns tasks and monitors the progress of tasks to ensure that deadlines are met by the Team
Processes all document production tasks which include but are not limited to voice file transcription, copy typing, document mark-up, formatting, and production of documents and reports in Word, Excel, or PowerPoint format whilst adhering to the Brand Guidelines
Updates lawyer contacts list in Outlook
Quality Control
Proofreads and checks output to guarantee accuracy and quality of work
Updates team best practices
Participates in Quality meetings with the team and contributes insight into best practices
Ensures that the team adheres to the Brand Guidelines and German Style Guide
Special Projects and Reports
Where appropriate, handles the management of projects assigned by the Supervisor or Functional Manager
Edits Bills in PDF Format for GER/AUT's Clients
Database management
Close coordination and collaboration with the Translator Pool in Germany to ensure prompt delivery of documents and translation requests
Prepares ad hoc reports when required
Premium Services
Edits pitches and other brand and marketing collaterals (brochures, flyers, questionnaires, data visualization, etc.)
Technical skills, qualifications and experience
Bachelor's Degree from a reputable university
Significant experience in a similar role and industry
Written and spoken proficiency in the German (native speaker level) and English languages
High proficiency in MS Office applications (Outlook, Excel, Word, PowerPoint)
Typing speed of at least 40 wpm
Working knowledge in Adobe Photoshop, Illustrator, InDesign, and other design tools is an advantage
People and communication skills
Effective time management and prioritization skills
Should be able to work with minimum supervision
Fast learner, detail-oriented, and highly organized
Must have the ability to work well in a team atmosphere
Should be able to work and interact with people of various levels within the organization
Experience in working with a multicultural team is an asset
Must be willing to work in shifts
