Company Description Transworld Systems Inc. (TSI) is a leading technology-driven provider of Accounts Receivable Management, Healthcare Revenue Cycle Management, Customer Experience outsourcing, Legal Services, and Loan Servicing solutions. The company operates on a strong financial foundation with global centers in the U.S., Canada, Latin America, India, and the Philippines. TSI leverages unique algorithms and an expansive digital platform to deliver efficient, compliant services to its clients. Its diverse customer base includes Fortune 100 companies, property management firms, healthcare providers, financial institutions, government entities, and small-to-medium-sized businesses. TSI emphasizes regulatory compliance, innovation, and a high-quality customer experience across all operations.
Role Description The German Bilingual Customer Service Representative is a full-time, on-site role based in Pasay. This role is responsible for handling inbound and outbound customer inquiries in both German and English, including resolving account questions, clarifying billing or payment issues, and providing accurate information about services. The representative will document interactions in internal systems, follow standardized processes, and adhere to company policies and regulatory requirements. Daily tasks include managing call queues, responding to email and chat inquiries, escalating complex cases to appropriate teams, and collaborating with colleagues to ensure timely resolution of customer concerns. The role also involves maintaining a professional, customer-focused approach, meeting performance targets, and supporting continuous improvement initiatives.
Qualifications
- Strong bilingual communication skills in German and English, with the ability to handle spoken and written customer interactions clearly and professionally.
- Customer service and problem-solving abilities, including experience in managing inquiries, resolving issues, and maintaining a positive customer experience.
- Basic technical and administrative skills, such as proficiency with call center or CRM systems, data entry accuracy, and familiarity with standard office software.
- Knowledge of or interest in finance, collections, or customer accounts, with the ability to understand billing, payments, and account-related processes.
- Ability to work on-site in Pasay on a full-time schedule, demonstrating reliability, time management, and attention to detail.
- Strong interpersonal skills, including empathy, active listening, and a professional demeanor in a diverse, global environment.
- Previous experience in a contact center, customer support, or related field is preferred but not strictly required.
- Completion of secondary education; post-secondary education or relevant certifications in business, communication, or related fields are an advantage.
