German Bilingual Customer Service Representative

We're Hiring | German Bilingual Customer Service Representative

Location: Philippines

Experience: 2–3 Years

Language: German – Fluent (Mandatory)

Process: International Technical Customer Support

About the Role

We are looking for experienced German-speaking professionals to join our international technical customer support team, supporting customers within the EV charging ecosystem.

Key Responsibilities:

• Handle customer queries through voice calls and support tickets.
• Troubleshoot technical issues related to EV charging solutions, device connectivity and mobile applications.
• Provide first-level technical support and coordinate with Level 2 teams for complex issues.
• Follow up on open cases and ensure timely resolution within defined SLAs.
• Maintain accurate case documentation and provide regular customer updates.
• Deliver an excellent customer experience through effective communication and problem-solving.

Required Skills & Qualifications:

• 2–3 years of experience in German voice support for international customers.
• Excellent spoken and written German communication skills.
• Experience in technical customer support and troubleshooting.
• Understanding of computer systems, mobile applications and home network environments.
• Strong customer service, multitasking and stakeholder management skills.
• Bachelor's degree or relevant work experience/certifications.

Interested candidates

Share your updated CV at [Confidential Information]