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Job Description
Genesys Contact Center Operation
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing and best practices within the team.
- Monitor system performance and implement improvements as necessary.
- Assist in the development and execution of operational strategies to enhance service delivery.
Professional & Technical Skills:
- Required Skill: Expert proficiency in Genesys Contact Center Operation.
- Strong understanding of system integration and troubleshooting methodologies.
- Experience with performance monitoring tools and techniques.
More Info
Key Skills
About Company
New York Global Consultants Inc. (DBA: NYGCI) is an innovative technology services company, delivering quality services to commercial and government clients. Our major capabilities include IT Professional Services, Data Protection Services, ERP Services and Enterprise Application services. Our Strategy is to leverage our capabilities in business, technology & operations to help our customers meet their IT goal. NYGCI’ mission is to let our customers maximize their performance through our excellent IT Professionals. For more than a decade, NYGCI has proven its capabilities to Fortune 500 clients. Since 2013, NYGCI has expanded its services to state and federal government agencies.