Genesys Contact Center Operation Specialist
Artech Infosystems Private Limited- Posted 3 hours ago
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Job Description
Description:
As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve coding, enhancing components across various systems or applications, and collaborating with team members to ensure the delivery of scalable and high-performing solutions using modern frameworks and agile practices.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
- Conduct thorough testing and debugging of software applications to ensure optimal performance.
- Stay updated with the latest industry trends and technologies to continuously improve software development processes.
- Document software design and development processes for future reference and knowledge sharing.
- Mentor junior team members and assist in their professional development.
Professional & Technical Skills:
- Required Skill: Advanced proficiency in Genesys Contact Center Operation.
- Strong understanding of software development methodologies and best practices.
- Experience with modern programming languages and frameworks relevant to software engineering.
- Ability to analyze and troubleshoot complex software issues effectively.
- Familiarity with agile development practices and tools.
- Additional Good to Have Skills: Experience with cloud-based solutions and deployment strategies.
Additional Information:
- The candidate should have minimum 1 year of experience in Genesys Contact Center Operation.
- This position is based at our Manila office.
Must have and Good to have skills: Required Skill: Advanced proficiency in Genesys Contact Center Operation.
Good To Have Skills: Experience with cloud-based solutions and deployment strategies.
Number of years experiences needed: 2-3 years
Bachelors/ Degree
More Info
Key Skills
About Company
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
About Recruiter
Govind Rawat