- Posted 17 days ago
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Job Description
Description
We are seeking an experienced Genesys Cloud professional to join our team in Southeast Asia. The ideal candidate will have a deep understanding of Genesys Cloud solutions and will be responsible for designing, implementing, and maintaining these systems to meet our clients needs.
Responsibilities
- Design, implement, and maintain Genesys Cloud solutions for our clients.
- Collaborate with cross-functional teams to gather requirements and provide technical support.
- Troubleshoot and resolve issues related to Genesys Cloud applications.
- Develop and execute test plans to ensure quality and performance of the solutions.
- Provide training and documentation for end-users and internal teams.
Skills and Qualifications
- 5-10 years of experience in contact center technology, specifically with Genesys Cloud.
- Strong understanding of cloud computing and deployment models.
- Proficiency in configuring and managing Genesys Cloud applications.
- Experience with APIs and integrations with third-party software.
- Familiarity with programming languages such as Java, JavaScript, or Python.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills to work effectively with clients and team members.
More Info
Key Skills
About Company
New York Global Consultants Inc. (DBA: NYGCI) is an innovative technology services company, delivering quality services to commercial and government clients. Our major capabilities include IT Professional Services, Data Protection Services, ERP Services and Enterprise Application services. Our Strategy is to leverage our capabilities in business, technology & operations to help our customers meet their IT goal. NYGCI’ mission is to let our customers maximize their performance through our excellent IT Professionals. For more than a decade, NYGCI has proven its capabilities to Fortune 500 clients. Since 2013, NYGCI has expanded its services to state and federal government agencies.
