Engineer Enterprise IT Solutions That Transform Customer Experience
Elevate your engineering career as a Genesys Cloud Consultant delivering enterprise contact center transformations for a technology leader trusted by global organizations. Drive strategic cloud solutions that modernize customer engagement, influence business outcomes, and build lasting expertise through a long-term global career with Emapta, where top talent enjoys a top 1% experience, global exposure, continuous learning, work-life balance, meaningful impact, and exceptional growth opportunities.
Snapshot
Employment Type: Full-time
Work Setup: Permanent Work From Home
Shift: Night Shift, Weekends Off
Salary: PHP 175,000 - PHP 210,000
Benefits
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Fixed weekends off
- Permanent WFH arrangement
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
Education
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (preferred but not required)
Technical Expertise
- Proven experience designing, developing, and supporting end-to-end Genesys Cloud contact center solutions
Experience
- 5-8 years of experience implementing enterprise contact center solutions, including a minimum of 4 years focused on Genesys Cloud
Skills
- Strong understanding of VoIP, SIP, IVR, call routing, CRM integrations, and network infrastructure
- Excellent communication, leadership, and stakeholder management skills
Tools Proficiency
- Proficiency with REST APIs, cloud testing tools (Postman and Insomnia), and project management tools such as Wrike, Asana, or Microsoft Project
Responsibilities
Lead Engineer for Enterprise Genesys Cloud Projects
- Drive technical design workshops and discovery sessions to architect, configure, and implement Genesys Cloud contact center solutions
- Design and deploy advanced call flows, routing strategies, digital channels (email, web chat, and web messaging), integrations, and reporting frameworks
Integrations & Development
- Build and support integrations between Genesys Cloud and third-party platforms, including Salesforce, Microsoft Dynamics, and homegrown CRM systems using REST APIs
- Configure and support Genesys Cloud capabilities, including Quality Management, Agent Scripts, reporting tools, and SCIM/SSO integrations with Azure AD and Okta
- Apply NLU and bot technologies, including Genesys Cloud Dialog Engine Bot and Google Dialogflow CX, to modernize and automate customer interactions
Oversee Complex Deployments
- Manage data migrations, multi-site rollouts, and system cutovers while ensuring projects are delivered on time, within scope, and within budget
Client Partnership
- Serve as a trusted advisor to enterprise clients by providing consultative guidance to optimize workflows and business processes through Genesys Cloud
Team Leadership & Knowledge Sharing
- Mentor implementation team members and contribute to the internal knowledge base to elevate organizational expertise and delivery excellence
Deployment & Integration Oversight
- Lead technical teams through system configuration, testing, and integration with CRM, ERP, and other enterprise platforms
- Establish and enforce best practices, governance standards, and delivery methodologies across Genesys Cloud implementations
Solution Documentation
- Create and maintain detailed documentation for solution design, configuration, testing, migration, and cutover processes
Troubleshooting & Issue Resolution
- Provide hands-on troubleshooting support during implementations, escalating critical issues as needed to ensure successful outcomes
Continuous Learning & Certification
- Maintain current Genesys Cloud certifications, stay informed on product updates, and evaluate emerging technologies to strengthen solution expertise
About the Client
Our client is an established technology consulting and enterprise IT advisory organization that empowers businesses to maximize the value of their cloud, communications, cybersecurity, and infrastructure investments. Known for delivering strategic guidance, complex technology implementations, and measurable business outcomes, the company partners with enterprise organizations to optimize digital transformation initiatives. Its reputation for technical excellence, customer advocacy, and innovation has made it a trusted advisor for organizations navigating today's rapidly evolving technology landscape.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
