General Virtual Assistant (Work From Home)

This is a remote position.

About Us

VirtuallyinCredible is a people-first company that believes great work begins with great support. What started as a small team with one Virtual Assistant has now grown into a thriving community of over a thousand home-based VAs, all working together, growing together, and achieving new milestones every day.

We are committed to delivering exceptional service to our clients while fostering a positive, growth-oriented environment for our team. If you're looking for a long-term career where your contributions matter, your growth is celebrated, and your work-life balance is valued, this may be the perfect fit for you.

What You Will Do

As a General Virtual Assistant, you'll play a key role in supporting clients, maintaining smooth operations, and helping drive business success. This role is ideal for individuals who are proactive, detail-oriented, and eager to take on meaningful work.

Your responsibilities include:

Client Support & Communication

• Deliver excellent customer support across phone, email, and written communication

• Manage client interactions professionally and efficiently

• Handle inbound/outbound calls, follow-ups, and inquiries

Administrative Operations

• Perform essential administrative tasks such as A/R, A/P, work order processing, compliance, notices, lease renewals, and document preparation

• Manage inboxes, calendars, files, and other organizational tasks

• Ensure all tasks are completed with accuracy, efficiency, and attention to detail

Marketing & Social Media

• Assist with basic marketing initiatives

• Support social media management activities, such as scheduling posts, sourcing content, and monitoring engagement

  
  

Process Compliance & Continuous Improvement

• Follow client-specific Standard Operating Procedures (SOPs) consistently

• Stay updated on changes to procedures and company guidelines

• Ensure all work aligns with VirtuallyinCredible's quality standards and core values

  
  

Reporting & Coordination

• Provide accurate data, updates, and regular reports to the leadership team

• Collaborate with teammates and departments as needed

• Perform additional tasks assigned from time to time, demonstrating adaptability and initiative

Requirements

Qualifications

• Strong English communication skills (spoken and written)

• Clear and neutral/ American accent

• Willing to undergo background checking

• Ability to work independently in a quiet, dedicated home office environment

• Willing to work the graveyard shift to serve US-based clients

• Reliable internet connection (minimum 10 Mbps) with a backup

• Stable electricity with appropriate power backup

  
  

Technical Requirements

• Windows:

• Minimum 12GB RAM

• Processor: AMD Ryzen 5 2200 / Intel i5 8th gen or higher

• Mac:

• Minimum 8GB RAM

Operating System: Windows 11 or macOS (Sequoia, Sonoma, Ventura, Tahoe)

Benefits

Why You'll Love Working With Us

We go above and beyond to ensure our team feels supported, valued, and empowered. When you join VirtuallyinCredible, you enjoy:

• Permanent work-from-home setup

• Paid training to set you up for success

• Annual performance appraisals to help you grow your career

• Free noise-cancelling headset to enhance your work environment

• Holiday pay so you can enjoy special occasions

• Overtime pay when you choose to take on extra hours

• Referral bonuses for recommending great talent

• Year-end bonus as a token of appreciation for your hard work

• Supportive and rewarding work environment where you are valued as part of the team