As a General Virtual Assistant, you'll play a key role in supporting clients, maintaining smooth operations, and helping drive business success. This role is ideal for individuals who are proactive, detail-oriented, and eager to take on meaningful work.
Your responsibilities include:
Client Support & Communication
- Deliver excellent customer support across phone, email, and written communication
- Manage client interactions professionally and efficiently
- Handle inbound/outbound calls, follow-ups, and inquiries
Administrative Operations
- Perform essential administrative tasks such as A/R, A/P, work order processing, compliance, notices, lease renewals, and document preparation
- Manage inboxes, calendars, files, and other organizational tasks
- Ensure all tasks are completed with accuracy, efficiency, and attention to detail
Marketing & Social Media
- Assist with basic marketing initiatives
- Support social media management activities, such as scheduling posts, sourcing content, and monitoring engagement
Process Compliance & Continuous Improvement
- Follow client-specific Standard Operating Procedures (SOPs) consistently
- Stay updated on changes to procedures and company guidelines
- Ensure all work aligns with VirtuallyinCredible's quality standards and core values
Reporting & Coordination
- Provide accurate data, updates, and regular reports to the leadership team
- Collaborate with teammates and departments as needed
- Perform additional tasks assigned from time to time, demonstrating adaptability and initiative
We're seeking someone who not only has strong skills but also embodies professionalism, reliability, and a passion for helping clients succeed.
Qualifications:
- Strong English communication skills (spoken and written)
- Clear and neutral/ American accent
- Willing to undergo background checking
- Ability to work independently in a quiet, dedicated home office environment
- Willing to work the graveyard shift to serve US-based clients
- Reliable internet connection (minimum 10 Mbps) with a backup
- Stable electricity with appropriate power backup
Technical Requirements:
- Operating System: Windows 10 or higher, macOS (Ventura, Sonoma, Sequoia, Tahoe)
- Processor: Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher , or an equivalent processor
- RAM: 8 GB to 16 GB or higher
