General Virtual Assistant - (Remote Job) For Pooling

VirtuallyinCredible is a people-focused company that started with one Virtual Assistant and has grown to over a thousand home-based VAs. We are committed to providing excellent service to our clients while creating a supportive and growth-oriented environment for our team members.

We are currently looking for a General Virtual Assistant who will help deliver outstanding customer support and contribute to our continued success.

• Provide customer support and manage client communications
• Handle calls and email inquiries
• Perform administrative tasks such as A/R, A/P, work order processing, notices, compliance, lease renewals, document preparation, and email management
• Assist with marketing and social media management
• Follow client-specific Standard Operating Procedures (SOPs)
• Stay updated on changes to SOPs and company guidelines
• Represent VirtuallyinCredible's core values in all interactions
• Provide data, updates, and reports to the leadership team as needed
• Perform additional tasks as required

• Fluent in written and spoken English
• Good American accent
• Willing to undergo background checking
• Quiet and professional home office setup
• Willing to work the graveyard shift
• Fast and reliable internet connection (minimum 10 Mbps) with backup
• Dependable electricity with power backup

Computer Requirements:

• Computer RAM: 8 GB to 16 GB or higher
• Computer Processor: Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher, or an equivalent processor
• Computer Operating System: Windows 10 or higher, macOS (Ventura, Sonoma, Sequoia, Tahoe)

• Permanent work-from-home setup
• Paid training
• Annual performance appraisals
• Free noise-cancelling headset
• Holiday pay
• Overtime pay
• Referral bonuses
• Year-end bonus
• Supportive and rewarding work environment