General Virtual Assistant (For Pooling)

This is a remote position.

About Us

VirtuallyinCredible is a people-first company that believes great work begins with great support. What started as a small team with one Virtual Assistant has now grown into a thriving community of over a thousand home-based VAs, all working together, growing together, and achieving new milestones every day.

We are committed to delivering exceptional service to our clients while fostering a positive, growth-oriented environment for our team. If you're looking for a long-term career where your contributions matter, your growth is celebrated, and your work-life balance is valued, this may be the perfect fit for you.

What You Will Do

As a General Virtual Assistant, you'll play a key role in supporting clients, maintaining smooth operations, and helping drive business success. This role is ideal for individuals who are proactive, detail-oriented, and eager to take on meaningful work.

Your responsibilities include:

Client Support & Communication

• Deliver excellent customer support across phone, email, and written communication

• Manage client interactions professionally and efficiently

• Handle inbound/outbound calls, follow-ups, and inquiries

Administrative Operations

• Perform essential administrative tasks such as A/R, A/P, work order processing, compliance, notices, lease renewals, and document preparation

• Manage inboxes, calendars, files, and other organizational tasks

• Ensure all tasks are completed with accuracy, efficiency, and attention to detail

Marketing & Social Media

• Assist with basic marketing initiatives

• Support social media management activities, such as scheduling posts, sourcing content, and monitoring engagement

  
  

Process Compliance & Continuous Improvement

• Follow client-specific Standard Operating Procedures (SOPs) consistently

• Stay updated on changes to procedures and company guidelines

• Ensure all work aligns with VirtuallyinCredible's quality standards and core values

  
  

Reporting & Coordination

• Provide accurate data, updates, and regular reports to the leadership team

• Collaborate with teammates and departments as needed

• Perform additional tasks assigned from time to time, demonstrating adaptability and initiative

  
  

Requirements

We're seeking someone who not only has strong skills but also embodies professionalism, reliability, and a passion for helping clients succeed.

Qualifications

• Strong English communication skills (spoken and written)

• Clear and neutral/ American accent

• Willing to undergo background checking

• Ability to work independently in a quiet, dedicated home office environment

• Willing to work the graveyard shift to serve US-based clients

• Reliable internet connection (minimum 10 Mbps) with a backup

• Stable electricity with appropriate power backup

  
  

Technical Requirements

• Computer RAM: 8 GB to 16 GB or higher
  
  
• Computer Processor: Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher, or an equivalent processor
  
  
• Computer Operating System: Windows 10 or higher, macOS (Ventura, Sonoma, Sequoia, Tahoe)
  
  
  

Benefits

We go above and beyond to ensure our team feels supported, valued, and empowered. When you join VirtuallyinCredible, you enjoy:

• Permanent work-from-home setup

• Paid training to set you up for success

• Free noise-cancelling headset to enhance your work environment

• Referral bonuses for recommending great talent

• Year-end bonus as a token of appreciation for your hard work

• Supportive and rewarding work environment where you are valued as part of the team