General Sales and Operations Manager

Key Responsibilities

● Lead and standardize retail operations across all branches.

● Ensure compliance with company policies, financing procedures, regulatory

requirements, and internal controls.

● Strengthen inventory, asset, cash, documentation, and motorcycle release controls.

● Monitor branch performance, customer service, complaints, audit findings, manpower

productivity, and operational risks.

● Lead branch openings, stabilization, corrective action plans, process improvements, and

business continuity initiatives.

● Support the proper execution of approved sales and marketing programs.

● Coordinate with Sales, Credit and Collection, Finance, HR, Audit, Inventory, Logistics,

Marketing, Service Operations, and IT.

● Provide executive management with regular operational reports and recommendations.

Qualifications

● Bachelor's degree in any Business or Engineering course.

● At least eight years of progressive experience in retail operations, dealership operations,

branch management, consumer financing, distribution, or a related field.

● At least five years of management experience overseeing a large or geographically

dispersed branch network.

● Experience managing at least 100 employees, directly or indirectly.

● Strong experience managing regional, area, cluster, or branch leaders.

● Proven background in compliance, audit management, inventory control, customer

service, risk management, and process improvement.

● Experience in motorcycle, automotive, appliance, retail banking, consumer lending,

microfinance, or installment-financing operations is preferred.

● Willing to travel extensively across the Visayas.

The ideal candidate is disciplined, analytical, customer-focused, and capable of translating

company strategies into consistent and compliant branch-level execution.