General Manager - Talent Transformation

Position: General Manager – Talent Transformation

Location: Philippines

Employment Type: Full-Time, Permanent

About the Role

Atain is seeking a dynamic and strategic General Manager – Training to lead the Training function across the organization. This role will be responsible for designing and executing enterprise-wide training strategies, driving capability development, enhancing employee performance, and building a high-impact learning culture that aligns with business objectives.

The ideal candidate will have extensive experience leading large-scale training operations within BPO, BPM, Customer Experience, Travel, Technology Services, or Shared Services environments.

Key Responsibilities

Training Strategy & Governance

• Develop and execute the organization's learning and development strategy aligned with business goals.
• Establish training frameworks, governance models, and capability-building initiatives across functions.
• Create and maintain quality benchmarks for all learning interventions and training programs.
• Ensure continuous improvement in training effectiveness, employee performance, and operational outcomes.

Learning & Capability Development

• Design and oversee onboarding, process, behavioral, leadership, and functional training programs.
• Build competency frameworks and learning pathways for employees across all levels.
• Introduce innovative learning methodologies including blended learning, digital learning, microlearning, gamification, and AI-enabled learning solutions.
• Drive leadership development and succession readiness programs.

Training Operations Excellence

• Lead large training teams, ensuring effective delivery across multiple locations and business units.
• Monitor training performance metrics and establish systems for measuring learning effectiveness and business impact.
• Conduct regular trainer certifications, facilitation assessments, coaching sessions, and quality reviews.
• Ensure alignment between training outcomes and business performance indicators.

Client & Stakeholder Management

• Partner with senior business leaders to identify capability gaps and organizational development needs.
• Lead client presentations, governance reviews, and training performance discussions.
• Manage client-specific learning initiatives and ensure achievement of agreed training outcomes.
• Support business growth through training-related solution design and RFP contributions.

Employee Engagement & Retention

• Collaborate with Operations, HR, Quality, and Workforce Management teams to improve employee engagement and retention.
• Develop learning interventions that support career growth, internal mobility, and leadership readiness.
• Foster a culture of continuous learning and high performance.

Financial & Resource Management

• Manage annual training budgets, resource planning, vendor relationships, and learning technology investments.
• Ensure optimal utilization of training resources while delivering measurable business value.

Qualifications

• Graduate in any discipline; Postgraduate degree preferred.
• Certifications in Learning & Development, Instructional Design, Coaching, Organizational Development, or Leadership Development are advantageous.

Experience

• 15+ years of progressive experience in Learning & Development, Training, or Talent Development.
• Minimum 5 years in a senior leadership role managing large-scale training functions.
• Strong experience within BPO, BPM, Customer Experience, Shared Services, Travel, Technology, or Operations-driven organizations.
• Proven track record of leading enterprise-wide learning transformation initiatives.

Key Competencies

• Learning & Development Strategy
• Talent Development & Transformation
• Leadership Development
• Organizational Capability Building
• Instructional Design & Adult Learning Principles
• Client Relationship Management
• Training Operations Management
• Learning Technologies & LMS Platforms
• Data Analytics & Training ROI
• Change Management
• Stakeholder Management
• Team Leadership & Coaching

Success Measures

• Improvement in employee productivity and speed-to-proficiency
• Training effectiveness and learner satisfaction scores
• Leadership pipeline strength and succession readiness
• Reduction in attrition through capability-building initiatives
• Improved customer experience and operational performance metrics
• Successful implementation of digital and scalable learning solutions
• Achievement of learning ROI and business impact goals

Why Join Atain

At Atain, learning is a strategic driver of business success. This role offers the opportunity to build a future-ready workforce, influence organizational culture, and lead transformational learning initiatives that directly impact business growth and employee success.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.