General Manager – Luxury Hotel
Location: Singapore
Industry: Luxury Hospitality / Hotel Management
Employment Type: Full-time
Seniority: Senior Management / Executive Leadership
Our client is a well-established luxury hospitality group, currently seeking an experienced General Manager to lead the operations of one of its flagship luxury hotel properties.
This is a senior leadership appointment for a hands-on hotelier who is commercially sharp, operationally strong, and able to drive service excellence across a high-touch luxury environment. The successful candidate will take full ownership of the day-to-day hotel operations, while also supporting the wider cluster when required.
Key Responsibilities
- Lead the full hotel operations and ensure consistent delivery of luxury service standards across all guest touchpoints.
- Provide leadership and direction to department heads across Rooms, Culinary, Food & Beverage, Engineering, Security, Human Resources, and Service Quality.
- Manage and guide senior leadership team, ensuring strong alignment across operations, service delivery, commercial priorities, and guest experience.
- Drive operational excellence, financial performance, service quality, and employee engagement across the property.
- Work closely with senior corporate and ownership representatives to execute business plans, strategic priorities, and brand/service positioning.
- Maintain high standards in guest satisfaction, quality assurance, operational compliance, and luxury hospitality benchmarks.
- Support cluster-level operations when required, particularly during the absence of senior leadership within the wider hotel group.
- Partner with shared corporate functions to ensure smooth coordination across HR, Finance, Sales & Marketing, Revenue, and other support teams.
- Lead, coach, and develop a large hotel team while building a culture of accountability, service excellence, and continuous improvement.
- Drive initiatives to strengthen the hotel's luxury positioning and service reputation in the market.
Requirements
- Current or prior experience as a General Manager within a luxury hotel environment.
- Proven track record in leading sizeable hotel operations, including multiple department heads and large operational teams.
- Excellent understanding of rooms, F&B, culinary, engineering, service quality, and overall hotel operations.
- Strong stakeholder management skills, with the ability to work closely with senior leadership, corporate office, and ownership representatives.
- Commercially sound, service-driven, and able to balance guest experience with business performance.
- Mature, disciplined, and highly aligned with senior leadership expectations.
- Open to both local and expatriate candidates.
- Excellent communication, leadership, and people management skills.
How To Apply
Interested applicants, kindly forward the latest copy of your resume in Ms Word format (with details of your last drawn and expected salaries) to [Confidential Information]
Only shortlisted candidates will be notified.
EA Licence No: 23S1522
Registration No: R23115306
