GDS Process Trainer - Corporate Travel Account

Qualifications:

• Must be an experienced and Tenured Trainer with Corporate Travel Background and with GDS experience - Trained and Certified
• Must be amenable to work 100% onsite at our WNS Bridgetowne Site
• Strong facilitation and presentation skills; confident in leading virtual and in-person training sessions.
• Excellent command of spoken and written English.
• Proficient in creating training decks, manuals, and performance reports using Excel and presentation tools.
• Strong analytical skills to assess training impact and identify improvement areas.
• Ability to manage conflicts and provide constructive feedback to learners.

Job Description:

• Facilitate training programs focused on Global Distribution Systems (GDS), specifically Sabre and Amadeus
• Certified in Sabre and Amadeus with a Corporate Travel Account experience.
• Lead onboarding and continuous training for process associates within the assigned line of business (LOB)
• Design, develop, and facilitate training modules (new hire, refresher, upskilling)
• Conduct training needs analysis and identify performance gaps
• Monitor and evaluate trainee progress and endorse for certification
• Partner with Operations, Quality, and Clients for process updates and calibration
• Maintain training documentation, reports, and learning materials
• Support audit and compliance requirements related to training