ATAIN Philippines CAREER. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Shaw, Mandaluyong, Metro Manila.
What you'll be doing
Job Summa
ryGDS Premium Travel Account Specialist handles high-end travel bookings using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo. The role focuses on providing exceptional customer service for premium or VIP clients, ensuring seamless travel planning, ticketing, and problem resoluti
onKey Responsibilit
- iesManage and process travel reservations using GDS platforms (flights, hotels, car rentals, et
- c.Assist premium/VIP clients with complex travel itineraries and customized travel arrangeme
- ntPerform ticketing, rebooking, cancellations, and fare computations accurat
- elProvide travel advice, including routes, visa requirements, and travel polic
- iesHandle schedule changes, disruptions, and urgent requests efficien
- tlEnsure compliance with airline rules, fare regulations, and company polici
- esdeliver excellent customer service through phone, email, or chat suppo
- rtMaintain accurate records of bookings and client interacti
- onWork with airlines, hotels, and partners to resolve travel iss
uequalificati
- onexperience in GDS systems (Amadeus, Sabre, Galileo, or simil
- arBackground in travel, airline, or BPO industry (preferred for premium accoun
- tsstrong communication and customer service ski
- llsAbility to handle high-pressure and time-sensitive situati
- onknowledge of fare rules, ticketing procedures, and travel polici
- esattention to detail and problem-solving ski
- llwillingness to work shifts, weekends, or holid
ayskills Requi
- reGDS proficiency (booking & ticketi
- ngCustomer service excellen
- cemultitasking and time managem
- enattention to deta
- ilcommunication and negotiation ski
- llConflict resoluti
ontypical Tools U
- seAmadeus / Sabre / Galileo (GDS syste
- msCRM to
- olairline reservation syst
em
