Search by job, company or skills

I

GCC Shift Lead

IBEX Global Solutions (Philippines) Inc.
Philippines, Manila
Fresher
Save
  • Posted 22 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Overview


  • Provide Tier 1 Command Center support by monitoring alerts, tickets, dashboards, and incoming service requests.
  • Perform initial triage of incidents and escalate issues to the appropriate technical teams based on defined processes and severity levels.
  • Track and document incidents accurately, ensuring all required details, timelines, and actions are captured.
  • Coordinate with internal teams and client stakeholders to support timely resolution of issues.
  • Monitor system, network, or operational events and identify potential service-impacting issues.
  • Follow standard operating procedures for incident management, escalation, reporting, and communication.
  • Provide clear and timely updates to stakeholders during active incidents or service disruptions.
  • Support shift-based operations, including graveyard, rotational, weekend, or holiday coverage as needed.

More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
It Support
Employment Type:
Full time

Job ID: 150560907

Jobs by Skill - IT
Jobs by Skill - Non IT
Jobs By Industry
International Jobs
Jobs in Top Cities
Popular Jobs
Last Updated: 02-07-2026 06:53:08 PM
Homejobs in PhilippinesGCC Shift Lead