GBS Sales Support (Pharma Industry)

Job Description

Primary Responsibilities

This member assists the Inside Sales Managers in compiling documentation, generating client quotations, client communications, entry/update of quotes and other information into CRM, update information in Laboratory Information Management System (LIMS), market research and other tasks as needed.

Specific Responsibilities

• At all times, complies with SGS Code of Integrity and Professional Conduct.
• Assists in the compilation of documentation required for RFPs - certifications, resumes, etc.
• Generates quotes that are accurate and branded according to SGS standards
• Inputs quotations and RFPs into CRM systems
• Assists in follow up notifications on older existing deals
• Updates client owners, client names, and other information, as needed, in CRM systems
• Serves as the main points of contact for ship owners and other customers requesting SGS services
• Engages with customers to develop relationships based on trust and competence
• Markets research to include the following:
  • Internet search for articles on vertical markets, e.g. PFAS, Air, etc.
  • Lead generation and customer information: Search for contact lists in various markets (e.g, water districts)
  • Competitor website review and intel summary
• Updates data in LIMS for Affiliates.
• Communicates, as required, with ISMs and other internal staff.
• Develops skills and knowledge to progress in your career.
• Develops trust by providing timely responses to all inquiries, whether by phone or email.
• Promotes a positive Can do! attitude and a safe working environment.
• Be knowledgeable and compliant with SGS procedures and standards.
• Takes initiative in all we do and perform other duties as required to further SGS mission of service, quality and growth.
• Builds and maintains strong working relationships.
• Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Ensures work area in GBS is kept clean and presentable at all times.
• Remains familiar with SGS quality assurance procedures.
• Complies to all SGS QHSE and HR policies and procedures.

Qualifications

Profile:

• Bachelor's degree in science, knowledge of Pharma industry / GMP is an asset.
• Strong communication skills, written and verbal, C1 level English.
• Ability to effectively present information in one-on-one and small group situations to customers or employees of the organization.
• Intermediate personal computer skills including Outlook, Microsoft Office, job task applications, Internet, On-line data systems.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining a high level of accuracy.
• Strong organizational skills to track revisions, client feedback, and cost updates.
• Proficient in effectively prioritizing tasks to meet deadlines.
• The ability to meet commitments made to yourself and others, and acknowledge and accept your choices, actions and results.
• The ability to ask questions to verify understanding, and use tact and consideration when delivering feedback.
• Demonstrate responsiveness, adaptability and flexibility with changing environments, responsibilities, tasks, and people.
• Methodically identify and resolve problems by gathering and analyzing information.
• Understand and comprehend information, as well as find application and value from new knowledge.
• The knowledge and ability to use computers and technology efficiently and effectively.
• The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.
• Encourage and embrace dialogue from team members. Share key information with others involved in a project, work to accomplish objectives, respond with enthusiasm to directives, and show support for departmental and organizational decisions.
• Follow detailed procedures to ensure accuracy in the entry and reporting of data.
• Demonstrate upmost level of integrity in all instances and shows respect toward others and for company principles.
• Sets high standard of excellence to ensure quality assurance in every aspect of work performed.
• Take personal responsibility and ownership to adhere to all company policies and procedures, and complete work timely and in accordance with performance expectations.