GBS Post Sales Logistics

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Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。

職務内容:

Requires full proficiency in a range of assignments gained through training and considerable experience. Provides solutions to problems in situations that are atypical or infrequently occurring. Takes a broad perspective to problems and spots new, less obvious solutions. Identifies key issues and patterns from partial/conflicting data. Works with limited supervision and often helps less experienced colleagues.

The (PSL) Post Sales Logistics Customer Service Representative handle urgent transportation needs for strategic level customers.

Essential Duties And Responsibilities

The PSL Representative is responsible for managing inbound customer communications through phone calls, emails, and instant messaging platforms to coordinate and execute customized transportation and delivery solutions. The role supports warehouse customers by ensuring shipments are delivered efficiently and in accordance with customer requirements.

Customers often require expedited transportation services, including the delivery of critical repair parts and other time-sensitive shipments from warehouse locations to their destinations within stringent timelines.

The PSL Representative proactively monitors shipment status, addresses transportation challenges, and coordinates with relevant stakeholders to ensure timely and successful delivery while maintaining a high level of customer satisfaction.

Qualifications And Requirements

Skills, Knowledge, and Abilities

• Demonstrates a strong customer-focused mindset with excellent attention to detail and a commitment to service excellence.
• Highly organized and capable of managing multiple tasks simultaneously in a fast-paced environment while maintaining accuracy and productivity.
• Possesses strong problem-solving and analytical skills, with the ability to assess situations, troubleshoot issues, and make sound decisions in support of customer and business objectives.
• Able to proactively identify and resolve transportation and shipment-related issues, ensuring timely movement of shipments to their intended destinations.
• Capable of providing customized transportation solutions and effectively managing urgent or escalated situations.
  
  

Requirements

• Excellent verbal and written communication skills.
• Flexible and adaptable to varying work schedules and operational requirements, including a 24/7 work environment.
• Ability to work effectively both independently and within a team-oriented environment.
• Proficient in handling customer inquiries and delivering high-quality service while meeting performance expectations.
  
  

社員タイプ:

常勤

UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。