GBS Post Sales Logistics

직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.

Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다.

직무 설명:

Requires full proficiency in a range of assignments gained through training and considerable experience. Provides solutions to problems in situations that are atypical or infrequently occurring. Takes a broad perspective to problems and spots new, less obvious solutions. Identifies key issues and patterns from partial/conflicting data. Works with limited supervision and often helps less experienced colleagues.

The (PSL) Post Sales Logistics Customer Service Representative handle urgent transportation needs for strategic level customers.

Essential Duties And Responsibilities

The PSL Representative is responsible for managing inbound customer communications through phone calls, emails, and instant messaging platforms to coordinate and execute customized transportation and delivery solutions. The role supports warehouse customers by ensuring shipments are delivered efficiently and in accordance with customer requirements.

Customers often require expedited transportation services, including the delivery of critical repair parts and other time-sensitive shipments from warehouse locations to their destinations within stringent timelines.

The PSL Representative proactively monitors shipment status, addresses transportation challenges, and coordinates with relevant stakeholders to ensure timely and successful delivery while maintaining a high level of customer satisfaction.

Qualifications And Requirements

Skills, Knowledge, and Abilities

• Demonstrates a strong customer-focused mindset with excellent attention to detail and a commitment to service excellence.
• Highly organized and capable of managing multiple tasks simultaneously in a fast-paced environment while maintaining accuracy and productivity.
• Possesses strong problem-solving and analytical skills, with the ability to assess situations, troubleshoot issues, and make sound decisions in support of customer and business objectives.
• Able to proactively identify and resolve transportation and shipment-related issues, ensuring timely movement of shipments to their intended destinations.
• Capable of providing customized transportation solutions and effectively managing urgent or escalated situations.
  
  

Requirements

• Excellent verbal and written communication skills.
• Flexible and adaptable to varying work schedules and operational requirements, including a 24/7 work environment.
• Ability to work effectively both independently and within a team-oriented environment.
• Proficient in handling customer inquiries and delivering high-quality service while meeting performance expectations.
  
  

직원 유형:

정규직

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