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在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性,体验我们有益的文化,并与才华横溢的团队合作,帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天,我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力,那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。
职务描述:
Job Summary
This position provides a one-to-one customer service experience for UPS Preferred Accounts while supporting Retail locations such as Drop Box, ASO, UPS Stores, and Access Point sites. The role requires strong knowledge of multiple systems and tools to effectively perform Retail Support activities. The representative analyzes and resolves customer issues, handles tracing and claims inquiries, and maintains ownership of customer concerns through resolution, including follow-ups and outbound communication. A high level of responsiveness and excellent customer service is essential in managing requests within the Retail Support queue.
Responsibilities
- Deliver personalized customer service to UPS Preferred Accounts and Retail locations
- Utilize various network systems and tools to support Drop Box, ASO, UPS Stores, and Access Point operations
- Analyze, troubleshoot, and resolve customer issues, including tracing and claims inquiries
- Take full ownership of customer concerns from start of on-boarding, including follow-ups and outbound calls
- Respond promptly and efficiently to requests in the Retail Support queue
- Demonstrate strong organizational skills and the ability to multi-task in a fast-paced environment
- Build and maintain effective relationships with internal teams (Billing, Delivery Information, Operations, Retail Support teams)
- Ensure accurate documentation and tracking of customer interactions and resolutions
Qualifications
- High school diploma, GED, or International equivalent
- Strong oral and written communication skills
- Strong problem solving skills
- Previous customer service experience - Preferred
员工类型:
永久
UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。
