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職務内容:
Job Description
GBS Healthcare Recovery Advocates (HRA) are mainly responsible for customer shipment recovery & escalations. They serve as the direct communication channel for both Premier customers customer and Operations to design a resolution that will tailor fit the customer's needs.
What You'll Do
- Execute Premier Recovery Support processes using UPMA and other internal UPS systems like ISPS, CEC, Express Critical website, Transportation Management Systems
- Collaborates with our Operations Partners, IEs, Sales Representative for the successful handling of Premier accounts globally including AMEA regions
- UPS Healthcare leverages the use of the Command Center, a globally positioned team that UPS® Premier packages 24/7 and intervenes when shipments need attention.
- Generate Express Critical orders to schedule same day deliveries
- Add exception scans into UPMA to communicate with Operations
- Follow Special Handling Instructions in the customer's SOP to initiate Premier recovery solutions
- Coordinate with the operations to initiate the recovery solutions to the customers such as:
- Refrigerating or replenishing dry ice for temperature sensitive shipments
- Attempting a same-day delivery via Express Critical
- Delivering on Saturday so that the shipment is not held over the weekend
- Upgrading delayed critical shipments to the next flight out
- Re-routing the shipment to an alternate address
- Returning a shipment to the shipper before the first delivery attempt
- Holding a shipment for pickup by the receiver
Your Skills & Requirements
- Education: Preferably Bachelor's Degree
- Skills, Knowledge, & Abilities:
- Must be able to demonstrate oral, written, presentation, and analytical skills.
- Ability to multi-task and meet critical deadlines.
- Ability to understand and execute policies and procedures. Preferably International skill certified.
社員タイプ:
常勤
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。
