직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.
Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다.
직무 설명:
Job Description
GBS Healthcare Recovery Advocates (HRA) are mainly responsible for customer shipment recovery & escalations. They serve as the direct communication channel for both Premier customers customer and Operations to design a resolution that will tailor fit the customer's needs.
What You'll Do
- Execute Premier Recovery Support processes using UPMA and other internal UPS systems like ISPS, CEC, Express Critical website, Transportation Management Systems
- Collaborates with our Operations Partners, IEs, Sales Representative for the successful handling of Premier accounts globally including AMEA regions
- UPS Healthcare leverages the use of the Command Center, a globally positioned team that UPS® Premier packages 24/7 and intervenes when shipments need attention.
- Generate Express Critical orders to schedule same day deliveries
- Add exception scans into UPMA to communicate with Operations
- Follow Special Handling Instructions in the customer's SOP to initiate Premier recovery solutions
- Coordinate with the operations to initiate the recovery solutions to the customers such as:
- Refrigerating or replenishing dry ice for temperature sensitive shipments
- Attempting a same-day delivery via Express Critical
- Delivering on Saturday so that the shipment is not held over the weekend
- Upgrading delayed critical shipments to the next flight out
- Re-routing the shipment to an alternate address
- Returning a shipment to the shipper before the first delivery attempt
- Holding a shipment for pickup by the receiver
Your Skills & Requirements
- Education: Preferably Bachelor's Degree
- Skills, Knowledge, & Abilities:
- Must be able to demonstrate oral, written, presentation, and analytical skills.
- Ability to multi-task and meet critical deadlines.
- Ability to understand and execute policies and procedures. Preferably International skill certified.
직원 유형:
정규직
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