Job Description
在申请工作之前,请从本页右上角的选项中选择您的语言偏好。
在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性,体验我们有益的文化,并与才华横溢的团队合作,帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天,我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力,那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。
职务描述:
Assist Enterprise customers with tracking inquiries for orders and shipments using customer's systems and tools.
Handle investigation cases related to lost, delayed, or missing shipments.
Manage and process customer claims accurately and efficiently in accordance with company procedures.
Respond to customer inquiries via phone and email in a professional and courteous manner.
Document all customer interactions, actions taken, and case updates within the system.
Escalate complex or unresolved issues to appropriate teams when necessary.
Maintain service level agreements (SLAs) and performance metrics.
Ensure compliance with company policies, data privacy standards, and Apple guidelines.
员工类型:
永久
UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。
