About Citco
JOB DESCRIPTION
The market leader. The premier provider. The best in the business. At Citco, we've been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we'll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.
About The Team & Business Line
Fund Administration is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
Responsibilities
Your Role:
- You will manage a team of up to 15 people comprised of Operations Analysts to Supervisors.
- You will coordinate and/or lead the migration of existing clients from local Citco offices into Manila.
- You will utilize root cause and other applicable analyses to identify operational issues and inefficiencies. Collaborated with other teams and/or Citco offices to address such.
- You will negotiate and monitor Service Level Agreements with other Citco departments.
- You will create development plans for staff and implement training initiatives.
- You will deliver performance reviews by completing written comments for final appraisals as well as balanced constructive feedback regarding strengths and development areas.
- You will interview and hire Operation Analyst- and Senior Operations Analyst-level employees. Provided objective, written candidate feedback to VP and Human Resources.
- You will relay difficult information to employees regarding poor performance and executive performance improvement plans.
- You will support business decisions made my senior management by delivering the message in a professional manner to the team.
- You will delegate tasks across the team to ensure employees are held accountable for the duties assigned and associated to their level. Ensured allocations and workload were balanced across the team as best as possible.
- You will demonstrate situational awareness, anticipated issues or knowledge gaps and dealt with accordingly.
- You will create an open environment for communication between VP and team, ensured information was shared between the groups and employees were made aware of time sensitive information.
- You will escalate issues to senior management timely and with a potential solution.
- You will participate in or led department-wide Risk Management activities. Coached own team on risk identification and mitigation.
- You will collaborate with other Citco departments during new client launches (utilizing technical knowledge to execute); ensured onboarding checklist was completed, identified potential issues and risks during the launch.
- You will coach and develop employees at the Operations to Supervisor level to promotion.
- You will participate in or led projects at a local or global level.
Qualifications
About You:
- Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma or Master's Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Mathematics or equivalent.
- With at least 6+ year of working experience in daily reconciliation, Cash and position reconciliation.
- With at least 3+ years of working experience in managing/handling a team
- Preferably Supervisor, with 5+ year's exposure in Experienced Employees specializing in Banking/Financial Services or equivalent.
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
