Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.
With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.
Details:
- Work Shift: Flexi Shift (Mid-Night)
- Work Setup: Hybrid (2-4 times a month RTO/ once a week)
- Office Address: 9/F SCMC Mall of Asia Arena Annex (MAAX) Building, Pasay, 1300
- Equipment Provided
- HMO Benefits upon hire
- Quarterly Incentives
Key Responsibilities:
- Review, process, and analyze alternative investment trades, including subscriptions,
- redemptions, and transfers
- Aggregate, compile, and normalize large sets of hedge fund and private equity investor data
- Preparation of daily, monthly, and quarterly upload files for Client Reporting database
- Ensure data integrity for all standardized and customizable reporting
- Research and obtain further information for incomplete documents
- Liaise and develop relationships with custodians, third party administrators, and other vendors
- Resolve and implement scalable solutions for various external parties, including
- custodians, third party administrators, and other vendors
- Resolve data reporting system issues and exercise judgment to escalate issues to senior team members as needed
- Assist in the development of efficient processes and procedures working with the
- technology team to automate workflow as well as gain in-depth understanding of
- technology and operational workflow across multiple product lines
- Develop, implement, and maintain operating procedures
- Ensure timely deliverables of all reports
- Help define and drive scalable solutions across all business lines, including alternative investments and capital markets
- Additional responsibilities to be determined based on capacity, skill, and interest
- Perform all functions above and the following leadership functions shown below
- Establish and execute processes and procedures
- Establish and manage the achievement of Key Performance Indicators (KPIs)
- Monitor and evaluate all processes and implement improvement to ensure Customer
- clients receive appropriate and high-quality services as committed
- Perform daily and monthly auditing of work processes
- Monitor and assist team members in the daily operation aspects of the project including reviewing the status and performance against targets, performing root cause analysis of variances and making improvements to meet the targets
- Coach, guide and train team members by providing creative ideas and ways on how to carry out the respective tasks towards providing excellent service
- Provide assistance to team members in accordance with established practices and
- procedures
- Provide reports as agreed with the Customer
- Assist in hiring, selection and training of new team members
Job Requirements and Credentials:
- College degree in economics, finance or a related discipline preferred
- 5+ years of financial service industry experience
- 1+ years supervisory experience
- Advanced skills in Microsoft Suite, specifically Excel VLOOKUP, Pivot Tables, VBA, and Macros
- Strong organizational, multitasking, and time management skills
- Highly organized self-starter with experience coordinating multiple competing priorities in a fast-paced environment
- Excellent English oral and written communication skills
