Fund Administrator Team Lead (Private Equity) | Mid Shift | Hybrid

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

Details:

• Work Shift: Mid Shift (5PM-6AM)
• Work Setup: RTO 2-4 times a month
• Office Address: 9/F SCMC Mall of Asia Arena Annex (MAAX) Building, Pasay, 1300

Specific Duties and Responsibilities:

Help provide leverage to our clients by understanding and prioritizing their needs while effectively scaling our CFO services. Some of the strategic support that we provide includes:

• Capital calls and distributions
• Audit/tax support
• Pre/post close services
• Quarterly and annual financials
• Limited Partner communications

Bring transparency to founders, VCs, and LPs and help our clients make more accurate decisions by helping them utilize our tools and resources such as:

• Real-time IRR
• Real-time portfolio data
• Provide additional data points (TVPI, RVPI)

Team Lead Duties:

• Establish and execute processes and procedures
• Establish and manage the achievement of Key Performance Indicators (KPIs)
• Monitor and evaluate all processes and implement improvement to ensure customer clients receive appropriate and high-quality services as committed
• Perform daily and monthly auditing of work processes
• Monitor and assist team members in the daily operation aspects of the
• project including reviewing the status and performance against targets,
• performing root cause analysis of variances and making improvements to
• meet the targets
• Coach, guide and train team members by providing creative ideas and
• ways on how to carry out the respective tasks towards providing excellent
• service
• Provide assistance to team members in accordance with established
• practices and procedures
• Provide reports as agreed with the Customer
• Assist in hiring, selection and training of new team members

Requirements

• 3+ years experience
• 1-3 years supervisory experience
• Desire to deliver outstanding Customer Experiences to our customers
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Care deeply, genuinely, and passionately about our clients
• Excited to take on new challenges
• Responsive and able to complete tasks in a timely manner
• Ability to articulate technical and complex concepts in a clear and concise
• manner
• Ability to balance multiple active projects with competing priorities
• Exhibit diplomacy, tact, and poise when communicating with clients or customers
• Driven to help and solve problems
• Ability to work independently and in a team environment
• 1-3 years of experience in a contact center environment preferred