Role Overview
The Functional Analyst acts as the bridge between business needs and system capability, enabling the configuration, adaptation, and implementation of Dynamics 365, associated modules, and ISV solutions to meet business needs.
The role supports key initiatives within the Finance & Procurement Workstream, focusing on understanding processes, configuring systems, and ensuring solutions align with business objectives and operational standards.
Responsibilities
Business Analysis & Process Improvement
- Work with Finance and Procurement stakeholders to understand end-to-end processes (e.g. source-to-pay, invoice processing, vendor management), capturing requirements and ensuring clear alignment on business needs
- Analyse and improve business processes, identifying opportunities to optimise workflows through Dynamics 365, associated modules, and ISV solutions
- Lead the definition and prioritisation of requirements, ensuring they are clearly documented, agreed, and maintained throughout the delivery lifecycle
Solution Delivery & Implementation
- Configure and implement solutions within Dynamics 365 and related modules/ISVs, ensuring they are aligned to business requirements and platform best practice
- Support testing activities, including SIT and UAT, validating that configured solutions meet Finance and Procurement process needs
- Support release and deployment activities, managing defects and ensuring changes are implemented smoothly with minimal disruption to business operations
Skills & Experience
Essential
- Proven experience working with Source-to-Pay (S2P) processes (e.g. requisitioning, purchasing, invoice processing, Accounts Payable, and vendor management)
- Proven experience working with core Finance processes (e.g. Accounts Receivable, General Ledger, with an understanding of tax and regulatory compliance requirements)
- Experience configuring and supporting enterprise systems, particularly Dynamics 365 and associated modules or ISVs
- Strong ability to translate business requirements into practical system solutions and configurations
- Experience working within Agile delivery methodologies (e.g. Scrum, Kanban), supporting iterative delivery, backlog refinement, and continuous improvement.
- Experience managing Features, User Stories, and other Agile artefacts using Azure DevOps or similar Agile delivery tools
- Experience supporting testing activities (SIT/UAT) and managing defects through to resolution
- Strong stakeholder engagement and communication skills, with the ability to work across business and technical teams
- Analytical mindset with strong problem-solving skills and attention to detail
Desirable
- Knowledge of Dynamics Invoice Processing solutions, with experience in platforms such as AP Essentials, Tungsten, or similar invoice automation solutions being highly beneficial.
- Experience supporting electronic invoicing initiatives and compliance-driven projects, including configuring e-invoicing solutions to meet country-specific regulatory and tax requirements; exposure to implementation, testing (SIT/UAT) and rollout across multiple countries, legal entities or business units.
- Understanding and practical application of SAFe Agile methodology, with experience working within scaled Agile environments, supporting programme-level delivery, and collaborating across multiple teams and workstreams.
- Experience with Electronic Reporting (ER) formats and e-Transactions within Dynamics 365, including configuring, maintaining, and applying reporting solutions to support regulatory and business requirements.
- Experience with banking and payment solutions (e.g. SK Global), supporting both new implementations and ongoing enhancements within Finance systems.
Measures of Success
Success in this role will be demonstrated through:
- Consistent delivery of high-quality system configurations and solutions that meet business requirements and reduce rework or ambiguity during delivery.
- Effective management and prioritisation of configuration changes and enhancements, ensuring focus on highest-value outcomes aligned to Finance and Procurement objectives.
- Positive stakeholder feedback, reflecting strong collaboration, trust, and confidence in delivered solutions and system capabilities.
- Measurable improvements in Finance and Procurement processes, enabled through effective use of Dynamics 365, modules, and ISV solutions.
- Timely and effective support to decision-making, providing system insight and solution options to enable informed outcomes.
- Successful implementation and adoption of configured solutions, evidenced by business engagement and realisation of expected benefits.
- Contribution to the continuous improvement of system configuration practices, standards, and ways of working within the organisation.
- Reduction in defects and post-release changes through robust configuration, testing, and validation of solutions prior to deployment.
