Job Description
Lead Conversion & CRM Specialist
We are seeking a tech-savvy and detail-oriented professional to support lead conversion, CRM operations, and sales process optimization. This role focuses on efficiently managing leads from first contact through conversion while ensuring accurate system tracking and coordination.
Key Responsibilities
Manage CRM systems and maintain lead databases
Qualify inbound leads and assign sales stages
Process, tag, and route leads for drip campaigns and follow-ups
Nurture leads via email and SMS until conversion
Coordinate appointments and reassign leads to agents
Monitor agent activity and track daily performance
Build reports, dashboards, and trackers in Google Sheets
Provide basic CRM troubleshooting and user support
Upload and manage leads in dialers and scheduling tools
Maintain backup databases and referral tracking systems
Support CRM updates, training materials, and team communications
Requirements
Strong technical aptitude and ability to learn new systems quickly
Excellent organizational skills and attention to detail
Fast, responsive, and highly reliable
Comfortable working with data, CRM tools, and automation workflows
This role is ideal for someone who thrives in structured, fast-paced environments and is driven by measurable performance and operational efficiency.
