We are currently seeking a Full Stack Software Engineer to join us in providing production support. In this role, the work will include working with various squads to resolve technical issues and ensure software/hardware is kept current on Path to Green initiatives. The ideal candidate will combine their engineering and problem-solving background with strong interpersonal skills to ensure that the processes and systems are constantly evolving to address business needs in a fast-moving and collaborative environment. You will collaborate directly with an agile team consisting of Product Owners, Integration Analysts, and other stakeholders.
Position Responsibilities:
- Design and deliver end-to-end SmartComm-based customer communication solutions that align with enterprise architecture standards and support high-volume document generation.
- Develop and optimize SmartComm configurations to simplify template creation, reduce manual effort, and improve efficiency for business users.
- Configure and manage SmartComm components to enhance document assembly rules, ensuring accurate generation of complex, multi-section communications in daily operations.
- Build, maintain, and improve SmartComm data models using SmartComm Data Modeler, enabling consistent, reusable, and scalable data structures across products and channels.
- Create and manage document templates, clauses, and layouts using SmartComm Draft Editor to ensure high-quality, compliant, and user-friendly outputs.
- Collaborate with product owners, business analysts, designers, and developers to translate business requirements into scalable SmartComm solutions and integrations.
- Define and implement robust integrations between SmartComm and core enterprise systems, ensuring seamless data flow and system interoperability.
- Review existing SmartComm implementations to identify opportunities for performance optimization, improved maintainability, and stronger alignment with architectural standards.
- Produce comprehensive technical design documents, configuration guides, and data mapping documentation to support development, maintenance, and knowledge sharing.
- Establish and promote best practices for error handling, logging, monitoring, and overall solution reliability within SmartComm environments.
- Partner with testing teams to define and validate test cases for templates, data models, and document assembly logic, ensuring high-quality and accurate outputs.
- Diagnose and resolve production issues related to SmartComm templates, configurations, or data mappings; implement root-cause fixes to prevent recurrence.
- Contribute reusable components, frameworks, and best practices to accelerate delivery and ensure consistency across SmartComm implementations.
- Pair program with other specialists on the team.
- Stay up to date on the latest development technologies and trends.
- Use leading technologies such as GitHub Copilot to increase efficiency
Required Qualifications:
- 5+ years Full-Stack Engineer experience
- Experience translating user requirements into software requirements
- Ability to build moderately complex code to specifications and standards
- Amenable to work on a night shift work schedule (8pm to 5am) and on a hybrid work set up of 3x a week in office reporting.
- Must have experience in SQL.
- Good interpersonal skills to convey issues and work to both technology and business customers
- Experience with technologies such as: SmartComm, SmartComm Data Modeler is a must.
- Experience with technologies such as: C#, .NET, JSON, XML is a must.
- Hands-on RDBMS experience (data modeling, analysis, programming, stored procedures) is a must.
- Experience working with modern software architectures and API-focused development and scripting languages
- Experience working in an agile and DevSecOps environment
- Familiarity with agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features
- Understanding of software development lifecycle
- Prioritizes efficient code production by using open-source frameworks and patterns
- Demonstrates all core skills, and good interpersonal skills for the role
- Good working and background knowledge of area of practice
- Participates in functional demos applying new tech; designs own control structures
- Writes clear, readable and maintainable code, takes ownership of the quality and usability of code
- Understands how to find and reuse patterns and platforms in the Manulife ecosystem and the broader community •
- Experience with technologies such as: SQL, Relational databases, Data Mapping, ETL concepts, Data Transformation
- Experience with technologies such as: React, React Native, Node, Angular, JQuery
- Experience with technologies such as: JavaScript, Python, Scala or Java
When you join our team:
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
