A CRU
Customer Contact Ctr – Fulfillment Coordinator I ensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.
- Performs routine and recurring assignments such as compiling, and reviewing records
- Demonstrates attention to detail and a heightened sense of urgency in obtaining these records
- Public acquisition of records from one or more sources
- Maintain, update and terminate orders through Order Maintenance
- Maintain and update both internal and client databases
- Process and/or procure police reports online as part of order fulfillment
- Verify order information using internet tools such as maps and other lookup tools
- Perform outbound calls to Police Agencies to update order status, data validation and gathering
Qualifications
- Must possess a Bachelor's Degree of any field
- Excellent verbal and written communication skills
- Strong organizational and workflow management skills
- Research background with high attention to details
- Experience in performing outbound calls with excellent probing techniques preferred but not required
- Excellent multitasking skills
- Proficient in keyboard and MS Tools, specifically Excel, Word etc.
- Willing to work on shifting schedules including weekends
- Energetic, enthusiastic, motivated and driven individuals
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- REPH Employee with minimum of 1-year tenure in the current role.
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
- Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
- Must have a successful or above rating in the last Enabling Performance cycle.
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