Respond to customer requests via email. Provide customers with appropriate product and service information
Follow up on customer inquiries not immediately resolved to ensure resolution
Recognize and alert supervisor to trends in operations.
Identify, research, and resolve customer issues using the appropriate system
Maintain security and privacy
Prepare reports or provide necessary data as needed in Operations
Perform data entry
Recommend process improvements
Assist in on-the-job training for new associates, as required
Attend virtual calls and meetings as required by management and operation
Job Qualifications
Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
At least 45 WPM
Basic computer skills (MS Office)
Possess sense of urgency while being able to focus and pay attention to detail
Ability to prioritize and learn quickly in a production-based environment
Excellent communication skills
Ability to adapt to constant changing processes and tasks
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
Must have good interpersonal skills
Must have good analytical skills
Must be able to sit for long periods of time
Must have good English reading comprehension
Must be able to retain focus and perform repetitious tasks effectively
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
